CASL Compliance Statement

1. What is CASL?

Canada's Anti-Spam Legislation (CASL) is a federal law that regulates the sending of commercial electronic messages (CEMs). It requires organizations to obtain consent before sending CEMs, include clear identification, and provide a working unsubscribe mechanism.

2. Types of Messages We Send

Collabuu may send the following types of electronic communications:

2.1 Transactional Emails

• Account creation confirmations
• Campaign status updates
• Billing receipts and payment confirmations
• Password reset requests
• Security notifications

2.2 Platform Notifications

• Updates about your active campaigns
• Influencer applications and approvals
• QR scan alerts and visit confirmations
• Payment processing notifications

2.3 Marketing Messages

• Newsletters and platform updates
• Feature announcements
• Promotional campaigns and special offers
• Influencer opportunity alerts
• Educational webinars and resources

3. Consent Practices

3.1 Express Consent

We obtain express consent when you:

• Create an account on the Collabuu platform
• Subscribe to our newsletter or updates
• Opt in via a consent checkbox (not pre-checked)
• Request information about our services
• Participate in surveys or promotional activities

3.2 Implied Consent

We may send messages under implied consent when:

• You've made a purchase or requested a service within the last 24 months
• You've publicly disclosed your contact info (e.g., on LinkedIn) relevant to your role
• You have an existing business relationship with us
• You've inquired about our services within the last 6 months

3.3 Expiration of Implied Consent

Implied consent typically expires after 24 months unless renewed through further interaction with our platform or services.

4. Message Identification

All commercial electronic messages from Collabuu include:

• Company Name: Collabuu Inc.
• Physical Address: 1234 Fake Street, Edmonton, Alberta, Canada
• Contact Information: support@collabuu.com
• Clear Sender Identification: All emails are sent from verified Collabuu domains
• Purpose Statement: Clear indication of why you're receiving the message

4.1 Message Authentication

We use industry-standard email authentication protocols:

• SPF (Sender Policy Framework) records
• DKIM (DomainKeys Identified Mail) signatures
• DMARC (Domain-based Message Authentication) policies

5. Unsubscribe Mechanism

5.1 Easy Unsubscribe Options

All marketing emails and SMS messages include a clear and easy-to-use unsubscribe link. Users may also:

• Click the unsubscribe link in any marketing email
• Update their communication preferences in their account settings
• Email support@collabuu.com with "Unsubscribe" in the subject line
• Reply "STOP" to any SMS message
• Contact our support team directly

5.2 Processing Unsubscribe Requests

• Unsubscribe requests are honored within 10 business days, as required by CASL
• Automated unsubscribe links are processed immediately
• Manual requests are processed within 2-3 business days
• Confirmation emails are sent for all unsubscribe requests

5.3 Partial Unsubscribe Options

Users can choose to unsubscribe from specific types of communications while maintaining others:

• Marketing newsletters only
• Promotional offers and deals
• Feature updates and announcements
• Educational content and webinars

Note: Transactional and account-related messages cannot be unsubscribed from as they are essential for service operation.

6. Internal Policies and Training

6.1 Staff Training

• All staff receive CASL awareness training as part of onboarding
• Regular refresher training on anti-spam legislation
• Marketing team receives specialized training on consent management
• Technical team trained on unsubscribe mechanism maintenance

6.2 Consent Management

• Consent records are logged and stored securely
• Regular audits of consent practices and record keeping
• Automated systems to track consent status and expiration
• Integration with customer relationship management systems

6.3 Compliance Monitoring

• Regular review of all communications for CASL compliance
• Monitoring of unsubscribe rates and processing times
• Quarterly compliance assessments
• External compliance audits when necessary

7. Third-Party Service Providers

7.1 Email Service Providers

We work with CASL-compliant email service providers who:

• Maintain proper authentication and reputation management
• Provide robust unsubscribe and list management tools
• Offer detailed delivery and engagement reporting
• Comply with Canadian anti-spam legislation

7.2 Due Diligence

All third-party providers are required to:

• Demonstrate CASL compliance in their services
• Provide contractual guarantees of compliance
• Submit to regular compliance audits
• Maintain appropriate data protection standards

8. Reporting Violations

If you believe you have received a message from us that violates CASL, please report it to:

8.1 Government Reporting

You may also report suspected CASL violations directly to the Canadian government:

• Spam Reporting Centre: https://www.fightspam.gc.ca
• Canadian Radio-television and Telecommunications Commission (CRTC)
• Competition Bureau Canada

8.2 Internal Investigation Process

When we receive a violation report, we:

• Acknowledge receipt within 24 hours
• Conduct a thorough investigation within 5 business days
• Implement corrective measures if violations are found
• Provide a detailed response to the complainant
• Update our policies and training as necessary

9. Updates to This Statement

We may update this CASL Compliance Statement to reflect changes in our practices or legal obligations. Material changes will be communicated via:

• Prominent notice on our website
• Email notification to all users (where permitted)
• In-app notifications for mobile users
• Updates to our terms of service

We encourage users to review this statement periodically to stay informed about our CASL compliance practices.

10. Contact Information

For questions or concerns about CASL compliance or our communication practices: